Comment Reply

The Comment Reply feature is an automated bot designed to respond to customer comments on your Facebook posts. It identifies and categorizes comments, allowing it to provide pre-defined generic responses based on the nature of the inquiry or comment. This functionality enhances customer engagement by ensuring timely replies, even when you may not be available to respond personally.

By automating responses, the Comment Reply bot helps maintain a consistent brand voice, addresses common questions or concerns, and fosters a more interactive and responsive online presence. This not only improves customer satisfaction but also allows you to focus on more complex interactions that require human attention.

Click to proceed.

• Begin by filling in the name of the bot to easily identify its purpose. Next, select the specific Facebook post that the bot will respond to; this allows the bot to be contextually relevant to the conversation.

• Specify keywords that are commonly used by clients in their comments. These keywords will help the bot identify when to trigger a response, ensuring it effectively addresses customer inquiries.

• Set the generic response that the bot will automatically send via Messenger. This response should be crafted to provide clear and helpful information that addresses common questions or concerns.

Click once done.