❌ Void Reasons

The Void Reasons module allows you to define standardized reasons for voiding transactions. These will appear in a drop-down list when a staff member voids a sale, helping ensure transparency and accountability.

To add a void reason:

Go to: Sales Channels > Point of Sales > Void Reason

STEP 1: Click to create a void reason.

STEP 2: Enter your preferred reason (e.g. Customer Changed Mind, Wrong Item Selected, Duplicate Transaction).

STEP 3: Set the status to:

• Active – to make it available in the POS/system

• Inactive – to temporarily remove it without deleting

STEP 4: Click to apply the changes.

✅ Using predefined void reasons helps maintain consistency in reporting and reduces the risk of misuse.